Cancellation & Refund Policy

Last Updated: August 26, 2026

Arcane Hub sells digital products. Because digital products may be delivered immediately and may be accessed, downloaded, activated, or used after purchase, cancellations and refunds may be subject to the conditions below.

Order Cancellation

A cancellation request may be considered only when the order has not yet been delivered, accessed, downloaded, activated, or otherwise fulfilled.

Once a digital product has been delivered or accessed, cancellation may no longer be possible.

Refund Eligibility

A refund may be considered in situations such as:

• Duplicate payment or duplicate order.

• Payment was successfully charged but the order could not be fulfilled.

• A technical issue prevented delivery of the purchased product.

• The product provided was materially different from the product description.

• Another valid issue is confirmed by Arcane Hub after review.

Non-Refundable Situations

Refunds may generally not be provided when:

• The digital product has already been delivered and successfully accessed.

• The customer changed their mind after receiving the product.

• The customer purchased the wrong product despite the product information being clearly provided.

• The customer does not meet the product's system or compatibility requirements.

• The issue is caused by incorrect installation, configuration, or use when the product itself is functioning as described.

• The customer violates the product's license or usage terms.

Refund Requests

To request a refund, contact our support team with:

• Order number

• Email address used for the purchase

• Product name

• Reason for the refund request

• Relevant evidence or screenshots, if applicable

Each request may be reviewed individually.

Refund Processing

If a refund is approved, it will generally be processed through the original payment method where possible. The time required for the funds to appear may depend on the payment provider or financial institution.